|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
How to return a package
Wildthymes.com offers a 100% satisfaction guarantee. If you are dissatisfied with you order for any reason, you may return it within 10 days. No returns will be accepted without an authorization number. To obtain an authorization number, please email us at firstname.lastname@example.org (recommended) or call us Monday-Friday 8:30AM-4:30PM (EST) at (845) 266-8378
To return your item, repack the product using the original packing materials. Please pack the return items with extreme care, as the glass bottles are very fragile. Please enclose a copy of your invoice with the authorization number.
Return the package to:
40 Humboldt Street
Rochester, NY 14609
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|